Air Care Carpet Care proudly offers:
COMPANY POLICIES
We are committed to ensuring quality and professional services to all clients. Our goal is to help every individual have a clean, refreshing, and allergy-free home through cleaning all areas within your home.
CUSTOMER EXPECTATIONS / EXPLANATIONS
EXPECTATIONS OF OUR CLEANING TECHNICIANS
PAYMENT METHODS ACCEPTED
- Carpet Cleaning.
- Carpet Steam Cleaning.
- Tile and Grout Cleaning.
- Air Duct Cleaning.
- Furniture Cleaning.
- Maid Services.
COMPANY POLICIES
We are committed to ensuring quality and professional services to all clients. Our goal is to help every individual have a clean, refreshing, and allergy-free home through cleaning all areas within your home.
CUSTOMER EXPECTATIONS / EXPLANATIONS
- For us to know what areas you need cleaned and/or what services you prefer, you must fill out the booking form completely and precisely.
- Extra services that are not indicated in the booking form cannot be performed by our technicians.
- We make appointments based upon the online booking form.
- If you need services quickly, direct email is the best way to contact us; otherwise you will be scheduled according to regular availability via the online booking form.
- Cleaning appointments must be attended by the home owner remaining in the house.
- Prior to appointment, please make sure that all furniture, appliances and any valuables are already removed. If you have any irreplaceable, collectible, or expensive items, we ask that they be secured or put away in order to avoid unfortunate incidents and accidents.
- For air duct, and tile and grout cleaning, please make sure that all areas for cleaning are accessible and clear the floor area before the technicians arrive.
- If you require help from the technicians to remove your things, an additional fee will be charged; please indicate this in your online booking form.
- Please first vacuum all the areas that you want us to clean.
- Technicians may accept tips, but tips given will not be recorded on your invoice.
- You may ask questions of our cleaning technicians at any time during the cleaning process.
- After the service is complete, the technician will take you on a walk-through to ensure that the service was completed to your satisfaction. In the event that you notice damage to items or to the house as a result of our cleaning service, you must notify the office while the technician is still in your home.
- We understand that even a regular client may not have the same cleaning needs each and every time. If you would like to make a change to your cleaning routine, please just let us know in advance.
- In the event you need to cancel your scheduled appointment, please notify us 48 hours prior to your appointment.
- If you have comments, thanks, suggestions or complaints regarding our services, please send us your feedback through email. If anything is not 100% to your satisfaction a technician will be sent to your home free of charge to assess and correct the areas that are a concern to you.
- Please treat our technicians with kindness and respect.
- We do not tolerate any poor behavior including: yelling, swearing, falsely accusing, or any form of inappropriate language or behaviours towards our technicians or office staff.
- If you should engage in any of these behaviors we reserve the right to refuse any type of service, and to terminate services not yet completed.
EXPECTATIONS OF OUR CLEANING TECHNICIANS
- Technicians will wait up10 minutes if ever they arrive to an appointment with an absent home owner before moving on to their next appointment.
- Technicians must conduct themselves with courtesy and professionalism; they must act with sincerity and respect clients authority at all times.
- Our technicians reserve the right to leave the home if they feel that their personal safety is in danger from either another human being or animal.
- Technicians are not allowed to transact any cleaning services without the company knowing the activity.
- All personal transactions must be done outside office hours.
PAYMENT METHODS ACCEPTED
- We accept payments via Interac, Credit card, PayPal, cheque, or cash.